Ftel Call Center:
Call Center Solutions
The most advanced and widely acceptable call center solutions in the industry, today. The product has evolved a complete cycle of experiences from different industries. And this has helped FTEL to create a product that can be installed quickly in any environment or process. The organizations who chose to work on FTEL Dialer would never opt for other product as this is most reliable, futuristic and user-friendly. Please go through the manual for its features and capabilities, you may call us for an online demo as well.
Benefits of Ftel Call Center
The most advanced and widely acceptable call center solutions in the industry, today. The product has evolved a complete cycle of experiences from different industries. And this has helped FTEL to create a product that can be installed quickly in any environment or process.
The organizations who chose to work on FTEL Dialer would never opt for other product as this is most reliable, futuristic and user-friendly. Please go through the manual for its features and capabilities, you may call us for an online demo as well.
Ftel Call Center
Features
- IVR – Multilayer options with Menu and Sub Menus
- Remote Extensions
- Self Designable Web Based CRM
- Trunk Wise Billing
- Dialing Mode: Manual, Preview, Progressive or Predictive
- Multi Alternate Number Dialing
- Multi ACD
- User / Group Rights
- Import Data from Excel/CSV
- Customizable Reporting Format
- User definable filters in reporting format
- Multi-Process
- Call Billing Software
- Multilevel STD Table
- Call Back Scheduling
- Multi-Campaign with Dialing Mode, Pacing, Wrap up & Disposition wise Calling
- Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc.
- IVR-Flexible swappable wave files can be set
- Live Barging Onsite/Remotely
- Self Definable Dispositions
- Inbound, Outbound or Both Call Setup
- Extension Wise Billing
- 100% Call Recording
- Real-time Statistics
- Process Hours
- Voice Mail
- Directory Service
- Self Designable Quality Process & Reports
- Agent/Branch Wise Data Uploading
- Provision to export in excel with user rights
- Back Office Self Designable Process
- Dashboard Templates with user rights
- Data Management with Do Not Call, Start Calling, Stop Calling, Call Again
- ACD/Agent Management Reports
- SMS/E-Mail Templates and Integration disposition wise. SMS/E-Mail Blasting.
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